General

  • Where are we located?
    We are located at 20/68 Moo 5, Soi Bongkoch 37, Klong 2 Klong Luang, Patumthani 12120, Thailand.
  • When do we operate?
     We are open 8 am - 5 pm GMT +7 times, from Monday to Saturday.

Refunds & Returns

  • Can I receive refunds?
    We offer refunds for products in their original package ordered within 30 days, excluding shipping fees.
  • What if my orders are damaged, delayed or lost?
    We may offer refunds or exchange, depending on case. Please reach us at sam@patumdhana.com

Orders & Shipping

  • How do I pay?
    We accept payment through PayPal, a secure payment system which accepts a wide range of credit and debit cards from 190 countries world wide. It is guaranteed that no transaction and credit card information will be shared. 
  • Where do we ship to?
    We ship worldwide via air freight.
  • How will I know my purchase has been made?
    Confirmation of purchase will be sent via e-mail, along with invoice, within 24 hours of purchase.
  • How long will it take for my order to be processed?
    Products may take around 1-2 weeks to completed, as every item is handmade to custom orders.
  • How long will it take for my product to arrive?
    We offer three types of shipping at checkout - Express: 5-7 days, Standard: 7-15 days, and Economy: 15-30 days. Be noted that these time are after the order is marked as 'ready to ship'.
  • How can I cancel my order?
    If your order has not been processed for shipment, you can cancel your order with a complete refund. If your order is ready for shipment, you will be unable to cancel your order; however, you will be able to return the product within 30 days and receive a complete refund (except shipping).